Refunds

How payment works

Build3 has no monthly subscription. You buy credits when you need them. Credits do not expire. Some features (for example Database, Analytics, Domains, or badge removal) may cost credits to unlock.

Payments are processed by Paystack. The price is shown before you pay.

Our refund policy

Refunds are handled case by case. Credits and unlocks are digital goods that are usually available to use right after payment, so we do not offer automatic or no-questions-asked refunds for every purchase.

We will look at a refund request when, for example:

• You were charged twice for the same purchase
• You paid but credits or an unlock never appeared on your account
• There was a clear billing or Paystack processing error
• We made a mistake on our side that blocked you from using what you paid for

We generally do not refund because you changed your mind after credits were added, because you used credits on prompts or unlocks, or because you are unhappy with an AI-generated result. The builder can make mistakes — check your site before you rely on it for real customers or payments. See our Terms.

How to request a refund

Email hello@build3.dev with:

• The email on your Build3 account
• Approximate date and amount of the charge
• Paystack reference or receipt if you have it
• A short description of what went wrong

We aim to reply within a few business days. Approved refunds go back through Paystack to the original payment method when possible.

Chargebacks

If something looks wrong, contact us first so we can fix it. Opening a bank or card dispute without talking to us may delay a resolution and can lead to account limits while the dispute is open.